[22M240]

Just bought a new 2022 m240i and purchased the remote engine option in the connected drive store. Since then I have
-updated apps and services
-remote software upgrade
-hard reset holding volume button
-taken to dealership to have technician work on it
-called bmw genius and had IT work on it
And I still don't have the feature to remote engine start. Anyone else having same issues or did I order a lemon I waited 4 months for