Quote:
Originally Posted by Th3Walrus
I've found with my Prime membership, and the amount of stuff we've bought, they give me the same treatment as Costco regarding returns/refunds. Last year I had a few solar landscape lights start getting condensation inside and frying the internals after 6 months. Obviously well past the return window. Guess what.. the seller/company was no longer available. Started a chat with an Amazon rep, and they fully refunded all the lights, even the ones that still worked.
Recently a $400 grind & brew coffee maker we bought stopped working after 11 months (Capresso brand, don't buy). I'm in Canada, and the Amazon listing on amazon.ca states 1 year warranty. We contacted the Capresso (based in New Jersey) and they told us despite a 1 year warranty, because we were in Canada (international) and purchased from Amazon Canada, that we were SOL and now own a paperweight. Quick Amazon chat, and they immediately refunded the full amount.
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I have had a similar experience with returns. They immediately send me a shipping label via email and I can get the box out immediately. I try to keep the box for a couple days in case it doesn't work as advertised so I don’t have to try to find a box.