Quote:
Originally Posted by Yanothan
I'm curious of the parameters used here... If it was purely customer satisfaction, I'm sure Steve Thomas BMW would be up here.
It's not purely volume, (or "demographic reach"), either though, because a bunch of these dealers are from less populated areas.
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Thank you! We have actually won it 9 times in the past. However there is a lot more that comes in to play to win this award now other then service. We just don't sell enough cars, parts, and service to compete with the bigger demographic dealers. Thats ok though! we like being small and also privately owned. We will always continue to give the best service we can and always discount everything as much as we can
