[ptack]

Originally Posted by ArmyBimmerDude

He wants everyone at the dealership to bend over backwards for him, so he can continually waste their time.

You're obviously not in sales because this is why the money walks out the door. Now that said, the OP should have been given a business card by the first salesperson and he should have used that to call ahead. Not to make an appointment that's convenient to them, but to let them know he's coming and that he expects someone to work with him. If they don't want to deal with him, he should go elsewhere.

I strongly suspect that BMW would not condone the attitude of the sales department at this dealership. If they want to sell cars they need to bend over backwards, but that's where BMW's greatest weakness has always been.