Quote:
Originally Posted by SCOTT26
Your first port of call and upmost responsibility lies with the dealership , they are responsible for the sale of your vehicle and its servicing. Then it will be referred to the distributor , only special cases would be taken straight to BMW AG but your distributor would intervene with your dealer in order to work to a solution.
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I'm sure most understand these port of calls but the customer don't really care about these port of calls. They want their vehicle fixed, period. BMW and their dealership/distributor can sort out these port of calls. I guess sometimes when a company gets too big, it loses sight of serving its customers.