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Maybe I expect more out of a person but why isn't the salesperson filling this role? Before someone says "There's so many models and so much information", let's bear in mind that knowing the product they are selling is THEIR JOB. And let's be honest, it's not ALOT of information(definitely much less than most professions). It's not like they are expected to know the rod bearing clearances or the shearing nature of engine oil either.
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