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Originally Posted by Ti335
Because selling cars is not like selling hamburgers or shoes. It takes 30 seconds to sell you a Big Mac and maybe 10-15 minutes to sell a pair of shoes. A car salesman, on the other hand, spends hours of his time on each transaction, so losing a sale is a pretty big deal.
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I've sold audio systems, home and car, that cost more than a fully loaded E93 M3. Don't preach to me about "time is money." Good customer service is good customer service.
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Why don't you try the same attitude with your lawyer or doctor. Walk into their office without making an appointment and demand service right there, on the spot. I doubt that would get you very far. Granted, lawyers and doctors don't sell products - they sell their services - but what's the difference, really?
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The difference is you get varying levels of quality with different lawyers or doctors. With cars you're buying the same car no matter the dealership. Plus they're setup to take walk-in customers. If not they wouldn't have a showroom would they? Again, retail is retail is retail.