Quote:
Originally Posted by PeterKBMW
I'm a client advisor with Sun Motor Cars BMW, we're #10 on the list. As many others have said, it is not just sales that gets you the title. It's the over all experience and some other aspects. Service has a huge part in this rating. Then there are items that you wouldn't see coming. Example: selling a vehicle to someone outside of your market actually hurts you in the standings. I found this out after I sold and shipped a 650xi Gran Coupé to Seattle, WA (we're in PA).
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Is it out of state/region that hurts your standing or merely selling in another dealer's "territory"?
If you live in a 1 dealer town and have to go 100 miles away for the level of service and satisfaction that you require then I think that should take away from the local dealer and not the one that is taking care of their customers properly even though they are in someone else's territory.
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2014 335i M-Sport Mineral Grey / Sport Auto / Black Dakota / Aluminum Hex / Prem,Tech,DA packages / DHP / M-Sport Brakes / MPPK / MPE / Black Kidney Grilles, SS Pedals, M-Performance CF spoiler / Cameras, heated seats, etc etc
2013 X3 35i...wife's car