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I had terrible experiences with the following dealers:
Melbourne BMW - Melbourne, FL
East Bay BMW - Pleasanton, CA
On the other hand Niello BMW in Elk Grove CA was very positive and I utilized their service department several times while under warranty. The others were one and done... never to return.
Reflecting on these experiences over the past 6 years, the dichotomy is astounding. Could be bad luck, not sure!
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