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I can understand his frustration and his desire to do something about, but these actions are retarded, and will solve nothing.
Of my two local dealers, one is good, one is not so good. Of all the car dealers I've been to, some are good, some are not so good. In fact, of all the places I've ever bought anything, some are good, and some are not so good - that's just the way it is. We all will have anecdotal evidence of bad dealers and good dealers But the fact you're local BMW wasn't as helpful as your local XYZ dealership doesn't mean to say the same will be true of everyone...
We also don't know what his issue was, or what steps he took to get it rectified, what his dealer did, or what BMW Italia SpA, or BMW AG may have said...
So for now, I'm just going to assume he's somebody with emotional issues and a disconnection from reality.
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