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Not sure what this means not what metrics they use. The worst dealer experience I've ever had is on that list......(repeated bad experiences, but no more)
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Current non-BMW's
20 Jeep Grand Cherokee
03 Cooper S (Maxi Tuned 50bhp)
60 Impala (43k orig mi)
15 Turbo S (Kobb tune and Kline exhaust)
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