Mode Carbon - SCAM

Bonjour amis passionnés,

Je voulais partager ma récente expérience au-delà de terrible avec Mode Carbon dans un effort pour créer une certaine prise de conscience.

J'ai d'abord passé une commande pour les jupes latérales en août. Sur le site Web, il est indiqué que le temps de fabrication est de 4 à 6 semaines. Environ 4 semaines passent et j'essaie de contacter leur service clientèle.

Premier drapeau rouge :
-Le numéro de service client passe à un numéro inactif. J'ai contacté les autres au cours des prochaines semaines sans réponse. Comme cela faisait plus de 6 semaines et que je n'ai reçu aucune communication ou réponse, j'ai appelé ma société de carte de crédit et contesté les frais.

24 heures après que je me sois disputé, le propriétaire Sam, qui se fait appeler Dir. de Marketing, a contacté et dit qu'ils ne pouvaient pas terminer la commande jusqu'à ce que j'aie inversé le débit-retour.

Depuis que Sam a tendu la main et que j'ai finalement eu une ligne de communications dans l'entreprise et une explication très vague pour le retard, j'ai pris mes chances et annulé la charge-back puisque je voulais toujours les jupes latérales.

Un autre 6-8 semaines passent après quelques allers-retours et Sam me dit que la commande est terminée et qu'il aura suivi à moi dès que possible.

2e drapeau rouge :
a fait plus de 4 semaines et chaque semaine Sam continue à dire qu'il aura un suivi pour moi la semaine prochaine.

3ème drapeau rouge :
-Après avoir creusé un peu plus, il semble que l'entreprise a été dissoute et n'est même plus active.

Heureusement, mon CC va inverser les charges mais j'ai encore perdu plus de 4 mois de mon temps à gérer ce trou.

J'espère que cela évitera à quelqu'un d'autre de faire la même erreur que j'ai faite car je n'ai lu aucun commentaire précédent.

J'ai vécu une expérience similaire... lol

This is a common theme with Mode Carbon. I'm not sure how they are still in business. I had a similar experience years ago and my thread was deleted.

Gossypiboma wrote

This is a common theme with Mode Carbon. I'm not sure how they are still in business. I had a similar experience years ago and my thread was deleted.

Based on the little due diligence I did, I don't think they are actually still in business.

It appears that Scammer Sam keeps a mode carbon email address and a website up to still accept "orders" that he has no intention of fulfilling and purposefully makes lies to mislead customers in an effort to keep their funds.

It's a straight scam/criminal.

Unforunate your previous post was deleted as it could have hopefully prevented a similar experience.

TYNKUP wrote

Based on the little due diligence I did, I don't think they are actually still in business.

It appears that Scammer Sam keeps a mode carbon email address and a website up to still accept "orders" that he has no intention of fulfilling and purposefully makes lies to mislead customers in an effort to keep their funds.

It's a straight scam/criminal.

Unforunate your previous post was deleted as it could have hopefully prevented a similar experience.

Very similar experience. I purchased their side shirts and had to keep asking, pushing, and begging, and I finally got that shipped out ~ a year later...

Hey all,

Thought I'd provide a quick update.

Sam continues to email once week asking for me to reverse the chargeback and making false claims that the order is complete and he'll have tracking the following week.

My Cc has reached out to him multiple times asking for tracking and he won't respond to them or provide them with tracking.

What a joker

same experience. i charged it back. i think his mom cut off his internet, to be honest.

I just received my chargeback. I also reported him to the FTC with all the info I could find on the guy. I hope they get him.

Yikes, that’s unfortunate. Glad you got your money back!

So glad I came across these Mode Carbon reviews. Was about to order a host of parts. Dodged a bullet!

TYNKUP wrote

Hello fellow enthusiasts,

Wanted to share my recent beyond-awful experience with Mode Carbon in an effort to create some awareness.

I originally placed an order for the side skirts in Aug. On the website it states manufacturing time is 4-6 weeks. About 4 weeks go by and I try to reach out to their Customer Service dept.

First red flag:
-The customer service number goes to an inactive number. I reached out over the next few weeks to no response. Since it had been over 6 weeks and I haven't received any communication or response, I called my credit card company and disputed the charge

24 hrs after I dispute the charge, the owner Sam, who calls himself Dir. of Marketing, reached out and said they couldn't complete the order until I reversed the charge-back.

Since Sam reached out and I finally had a line of comms into the company and a very loose explanation for the delay, I took my chances and rescinded the charge-back since I still wanted the side skirts.

Another 6-8 weeks go by after some back and forth and Sam tells me that the order is complete and that he'll have tracking to me ASAP.

2nd red flag:
-It's been over 4 weeks and every week Sam continues to say he'll have tracking for me next week.

3rd red flag:
-After doing some additional digging it looks like the business has been dissolved and is no longer even active.

Fortunately, my CC will reverse the charges but I still have lost over 4 months' worth of my time dealing with this a**hole.

Hopefully this will save someone else from making the same mistake I did as I didn't read any previous reviews.

This is almost word for word exactly how my interaction went. The best part was requesting my money back through PayPal and the request rejected. If I was to do it over again I’d buy 3 POM lips and call it done. I’m actually a bit impressed he is still allowed to post in the sponsor classifieds.

https://mbworld.org/forums/c63-amg-w204/853340-my-negative-experience-mode-carbon-o-moderators-please-read-6.html

lol this is crazy on the MB forum haha

Yikes, good thing I saw this thread, was interested in the Mode GTS front lip.

That MB thread is crazy lol. That owner seems like a real piece of work.
Seems like very minimal damage on the car for his excuse of being hospitalized for 3 weeks.

I wish I would have seen this post earlier.. I’m going through the exact same thing right now with this guy.

It’s crazy because I’ve bought parts from him in the past for my F82 M4 with no issues, not sure why this guy all of a sudden decided to start scamming people.

i dont think hes actually scamming people. i think he collect payment for parts he doesnt have. once he gets the order in, he contacts his mfr in china or europe to produce, and thats what causes the massive delays.
plus his shitty customer service.

i ordered a GTS wing from him last year, had me wait 6+ months, and i finally disputed the charge. a month after my dispute settled, the GTS wing showed up. but it didnt ship from him in NJ.

i didnt bother returning it, or reaching back out. i earned that free wing for being misled for half a year.

gtenedio wrote

i dont think hes actually scamming people. i think he collect payment for parts he doesnt have. once he gets the order in, he contacts his mfr in china or europe to produce, and thats what causes the massive delays.
plus his shitty customer service.

i ordered a GTS wing from him last year, had me wait 6+ months, and i finally disputed the charge. a month after my dispute settled, the GTS wing showed up. but it didnt ship from him in NJ.

i didnt bother returning it, or reaching back out. i earned that free wing for being misled for half a year.

Ignoring my messages and lying saying that it will take 4-6 weeks instead of 6+ months sounds like scamming to me.. until I receive my part I will consider him a scammer. Unfortunately I was a dumbass and Zelle’d him so I can’t dispute it. Will I ever get my part? Who knows at this point.

siulung2005 wrote

https://mbworld.org/forums/c63-amg-w204/853340-my-negative-experience-mode-carbon-o-moderators-please-read-6.html

lol this is crazy on the MB forum haha

Oh man I just read that from your URL lol

DanMpower wrote

Yikes, good thing I saw this thread, was interested in the Mode GTS front lip.

That MB thread is crazy lol. That owner seems like a real piece of work.
Seems like very minimal damage on the car for his excuse of being hospitalized for 3 weeks.

I’d be careful when correlating bodily injuries to visual crash damage. I was rear ended in a what visually looked like a minor accident yet I had a ruptured C6-C7 disc. It’s well documented that “minor” accidents can result in “major” issues. I’m not saying this was the case here or making excuses for him, but it’s possible he sustained an injury that left him hospitalized from this accident. However, ignoring people for months is clearly something he commonly does and is definitely not injury related.