Still 
Now they are saying they need to keep my car over night because they haven't even started working on it. I have had this appointment for a month! I would rather pay for the work and have it done correctly and timely. What a pain in the a$$.

Now they are saying they need to keep my car over night because they haven't even started working on it. I have had this appointment for a month! I would rather pay for the work and have it done correctly and timely. What a pain in the a$$.