Hi guys,
Just had to share my recent experience with JL Motoring with you. So a few months ago I decided to finally pull the trigger on some exterior aero parts that I'd been wanting for quite some time. I ordered the following two pieces from JL Motoring:
http://www.jl-motoring.com/BMW_E92_C...p/bmts9207.htm
And
http://www.jl-motoring.com/BMW_E92_E...p/bmfs9207.htm
I placed the order through the website and paid via PayPal on 3/30/12. I got an email from JL Motoring to verify that I had ordered the correct parts for my car and I confirmed that indeed I did. That email was dated 4/4/12. After I placed the order, I went out of town for two weeks. When I got back home, only the front lip spoiler was waiting for me. The rear had yet to show up. So on 4/17/12 I sent JL Motoring another email asking where my rear spoiler was. Here's the response I got:
Quote:
Hi Dan
Sorry, we cannot find the tracking number for the trunk spoiler package. The package was shipped by UPS, not TNT express. If you do not receive the package in 2-3 days, please let us know. We shipped the spoilers separately because we do not want the spoilers to get damaged.
Sorry for any inconvenience
James
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What?!?! Can't find the tracking number?!?!
I'm just a bit frustrated by this point. I wait the 2-3 days like they said and still no spoiler. I send another email asking where my spoiler is and here's the response:
Apparently the clear coat wasn't smooth and that's why it didn't pass their "quality control".
At this point I tell them to fix the clear coat and send me the spoiler that I ordered and paid for over a month ago by now.
I finally get a tracking number on 5/1/12. When the spoiler finally arrived there were more issues.
According to JL Motoring's website, the spoilers are supposed to be:
- High quality real carbon fiber with clear coat
- UV protected
- Professionally crafted
- 100% fitment
First, there's only one layer of carbon fiber on top. The spoilers are made out of fiberglass. That's fine, but don't claim they are "high quality real carbon fiber" when they are clearly not.
And 100% fitment?? Not even close. You can see just how well it fits in these pictures: (
Spoiler is not attached, just sitting on trunk lid)
Sorry for ranting on so long, but JL Motoring has been completely unresponsive. Once I got the spoiler in hand and figured out that it didn't fit properly, I was already WAY past the 45 day limit that PayPal gives you to file a dispute. I've sent an email to JL Motoring asking about a way to return the spoiler for a refund, but never got an answer. Top-notch. If you value customer service and honesty, stay away from these clowns.
UPDATE (7/11/12): PM received from JL Motoring and they are asking for more pictures of the fitment issues and have also stated that they will do a full refund or exchange. I will continue to update this first post with any news.
UPDATE 2 (7/17/12): Received another PM from JL Motoring asking me to
Quote:
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Originally Posted by JL-Motoring
try to push it down a little bit? we just contacted the last customer had this trunk spoiler. he said just push it down a little bit and the spoiler will sit flush.
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OK, fine. I had a friend "push it down a little bit" and here are the amazing results:
I have sent these same pictures to JL Motoring today and asked for a full refund. I will keep updating this thread as the process progresses.
UPDATE 3 (7/19/12) I received a UPS return label for the rear spoiler today.