Je voudrais clarifier les choses sur mon article de revue et expérience plus tôt avec Mashimarho.com. Sean le propriétaire avait tendre la main à moi et résoudre le problème. Ma gratitude va à lui pour aller au-delà dans la résolution de mon problème. Sean avait changé de façon exponentielle ma perception de son entreprise qu'il soutient et met ses préoccupations des clients en premier. Merci encore!
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21/03/2022LAST POST
rAdzM a écritJuste partager mon expérience ennuyeux avec Mashimarho.com. Je ne poste généralement pas de telles critiques parce que je voudrais soutenir ce type d'entreprises, mais celle-ci est vraiment ennuyeuse. J'ai donc commandé un bouchon d'huile Blackline. Cela s’est produit alors que ma voiture était dans le magasin pendant près de 2 mois. Alors, quand j'ai finalement récupéré ma voiture et décidé d'installer les bouchons d'huile Blackline, c'est là que j'ai découvert qu'on m'avait envoyé le mauvais bouchon qui m'a envoyé un bouchon pour une Supra a90. Maintenant, ils n'échangent pas le plafond contre la bonne pièce dont j'avais besoin pour mon e92 M3 car il s'est écoulé plus de 30 jours à compter de la date d'achat. Maintenant, je comprends totalement leur politique stricte de retour et d'échange de 30 jours, mais cela ne se serait pas produit s'ils m'avaient envoyé la bonne partie en premier lieu. Je sais que ce n'est qu'un plafond de 60 $, je viens d'en commander un autre à ECS Tuning, mais c'est le principe et la compétence de remplir correctement leurs commandes qui sont la raison pour laquelle je publie cet avis, et aussi pour ne pas compenser leur propre erreur. C'est probablement la première fois et la dernière fois que je commande sur leur site Web, ce qui était comme un lecteur à travers un Mc Donalds, ils obtiennent mes commandes tout le temps!
R: Les choses se passent et les entreprises se chamaillent de temps en temps.
B: Bien sûr, ils auraient dû envoyer le bon, mais le fardeau est sur vous une fois que vous avez reçu la partie.
Tu ne l'as pas vérifié quand tu l'as reçu ?!?
- Duke.
DukeofAlexandria wroteI would have to disagree with you on this one. The company I am ordering from should have check and made sure that they are sending me the correct product. And I should be feeling confident that I am receiving the right product. So pretty much you are saying that in the end it was my fault that I was sent the wrong product?A: Things happen and companies mess up from time to time.
B: Sure, they should have sent the correct one, but the onus is on you once you received the part.
Did you just not check it when you received it?!?
-Duke
And yes, I did not check that if it was the right product when it was sent to me, but that does not make it my fault for not checking.
rAdzM wroteyes, the correct part should always be sent and that should of been checked on the vendors side initially. no argument there.I would have to disagree with you on this one. The company I am ordering from should have check and made sure that they are sending me the correct product. And I should be feeling confident that I am receiving the right product. So pretty much you are saying that in the end it was my fault that I was sent the wrong product?
And yes, I did not check that if it was the right product when it was sent to me, but that does not make it my fault for not checking.
no, thats not what he's saying. he's saying, once you've received the part, you should confirm that it is correct. that is always a good idea to do. i've had too many experiences where the vendor sends the wrong part and i dont even open the box to check... months go by and woops, wrong part. Sometimes they accept a return, other times they say no returns. if a vendor doesn't have a time limit on this then folks could be swapping parts to get scam them. the vendor has to somewhat protect themselves too.
shimmy23 wroteCorrect, most times i go weeks without opening the box.yes, the correct part should always be sent and that should of been checked on the vendors side initially. no argument there.
no, thats not what he's saying. he's saying, once you've received the part, you should confirm that it is correct. that is always a good idea to do. i've had too many experiences where the vendor sends the wrong part and i dont even open the box to check... months go by and woops, wrong part. Sometimes they accept a return, other times they say no returns. if a vendor doesn't have a time limit on this then folks could be swapping parts to get scam them. the vendor has to somewhat protect themselves too.
Mashimarho is a waste of space. He only corrected this because you made the post. Sent me an exhaust, from his own car, that had the connecting pipe cut 3" too short, and said "it's kind of a gamble when you're working with the used market." Word for word that's what he said. This was also from a bolt on piece that had no business being cut. The cut lines were so bad you could see as soon as you unboxed it wasn't the quality that usually comes from that world renowned exhaust company. Fuck Mashimarho
Well that escalated quickly.
rAdzM wroteExponentially? Really? Did he send you an A90 Supra so the oil cap now fits properly?I would like to clear things out about my review post and experience earlier with Mashimarho.com. Sean the owner had reach out to me and resolve the issue. My gratitude goes to him for going above and beyond in resolving my issue. Sean had exponentially changed my perception of his company which he stands behind his company and puts his clients concerns first. Thanks again!
Instead of deleting your actual experience, you can post what steps the vendor took to resolve the issue.
