BMWM3RED wrote I just got back my M3 for its first 1200 service. the car pulled to the right and the passenger side headlight is loose when you hit a bump.
So after two days in the shop, the car still pulls to the right after "the alignment" and they said the light was ok. They didnt even drive it to see that it is loose when you hit a bump like i told them. They just said the headlight was "within specs". that is total B.S. !!
this is Momentum BMW Southwest on Hwy 59 in Houston, Texas....
I'm sorry, this is unacceptable.
M3Red
-hmmm.... that is pretty consistent with the way they do things in that dealership on 59......... i used to live in houston till last year and the few times that I have been there, i can honestly say that they are nothing short of horrid!!!!! and i do not mean this lightly..... the only time that I have seen them being nice is when they know for sure that you will be buying from them, either on that day or within a week or so....... want to go in to inquire about stuff? forget it!! they wont even so much as pay a heed to you. have some technical queries?? they will condescendingly scoff at you......
when i went in to inquire about the M3 in my initial days of searching around (till I found this forum), as soon as the CA knew that i was not buying a car on the lot, it was almost like I had vanished into thin air. they could not even tell me if the extended warranty/maintenance package was an option on the M3!! The experience and the condescending comments were so horrible, I would have given up on the M3 if I had to get it from them.
my apologies, dont mean to rant, but, I would search other dealerships around town. H-town has plenty of them. like someone else has mentioned here, have heard decent things about the downtown dealership. also, if not too far, northwest BMW and the other dealership around the woodlands also are known to be considerate to their customers.......although I do not have personal experience with these, I do have personal friends that use these delaerships and they have had good things to say about them.....u may want to try them out.....
and i hope that the people from the momentum dealership on 59 do read this forum (unlikely, given the level of ignorance and standoffishness that I have seen), so that they can atleast use it for improving their services. And if some people on here have had good experience with them, then they may want to recommend some specific names of people in that dealership to go to....
